Frequently asked questions

I have a paid subscription but I cannot see the full contents. Why?

The following are the possible reasons of not having to view the full contents:

For Organizational Users:

• The Account Administrator may not have activated the subscription using the subscriber number.
• Your IP address is not in the list of permitted IP addresses.
• You are not added as a remote user
• Your access as a remote user has expired
• Given that the following conditions have been addressed, please check if you are logged into the system.

For Individual Users:

• Please check if you are logged into the system.

How do I become an Account Administrator?

You need to register with Stahl Online. On the registration page, enter the name of your organization in the appropriate input field. Then click the "I want to be the Account Administrator for my organization" checkbox before going on to complete the rest of the form.

Once you have registered, you will be able to access all your Account Administrator functions in the left-hand navigation panel.

I am having problems printing my PDF file. Any suggestions?

Here are some tips that may help with printing PDFs:

PDF files are very large and can take some time to download. The speed can depend on several factors - the bandwidth of your network connection, the specifications of your computer and the amount of traffic on the internet. You must wait for the entire document to download before trying to print.

It may help to close other applications to free up memory space before trying to download a large PDF. You can also try printing one page at a time. Or try to save the file to disk rather than printing it immediately. Once you click a PDF link from the site, a download dialog box will appear. You have the option to download the PDF to your computer or open it with an Acrobat Reader in the internet browser.

For more information about PDFs, visit the Adobe website.

If problems persist, please contact our regional Customer Services Departments:

For United Kingdom, Europe and Rest of the World

• Cambridge University Press
• The Edinburgh Building
• Shaftesbury Road
• Cambridge CB2 8RU
• United Kingdom
• Phone: +44 (0)1223 326070
• Fax: +44 (0)1223 325150
• Email: journals@cambridge.org - for general price and subscription enquiries
• Email: cjosupport@cambridge.org - for technical support and online access problems and enquiries

In USA or Canada.

• Cambridge University Press
• 100 Brook Hill Drive
• West Nyack, NY 10994-2133
• USA
• Phone: 212-924-3900
• Fax: 212-691-3239
• Email: information@cup.org

How are special characters displayed in HTML?

Yes. All areas of the site conform at the AA level and many features are at the AAA level.

What is a browser cookie?

Cookies are pieces of information generated by a Web server and stored in the user's computer. Cookies are embedded in the HTML information flowing backwards and forwards between the user's computer and the server.

Stahl Online uses cookies to provide a personalised service for our users and to help with the secure processing of online sales and data capture. They will also do things like 'remember' your username and password so that you don't have to re-type them each time you visit the site.