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Frequently Asked Questions

  • Stahl online essential information
  • What is Stahl Online?
  • What are the available resources?
  • What are the advantages of registering with Stahl Online?
  • What do you mean when you talk about a Guest/Unregistered User, Registered User, Remote User, IP Enabled User?
  • What are the different types of subscriptions?
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  • I have forgotten my password. How do I recover it?
  • Account administrator information
  • What is the role of the Account Administrator?
  • Who can be the Account Administrator?
  • What are valid IP formats?
  • What should I do after registration?
  • What is a subscriber number?
  • How do I find out my subscriber number?
  • How do I configure IP access for my organisation?
  • Are we allowed to have more than one Account Administrator for our organisation?
  • The subscriber number/s has been activated, yet we are still being denied access to the full content. Why?
  • What happens if we don't renew a subscription? Will we lose access completely?
  • I have activated our subscriptions but some of our users still cannot gain access. Why?
  • Our organization has a number of distance learners. How do they get access to our subscriptions?
  • Organisational users
  • How do I request remote access to my organisational subscriptions?
  • Can I access Stahl Online while I'm travelling or away from my organization?
  • Individual users
  • I have just purchased an individual subscription of Stahl Online. How do I access the book's contents?
  • Purchasing contents and subscriptions and pay-per-view articles online
  • How do I purchase an Online Individual Subscription?
  • How do I purchase an Online Organizational Subscription?
  • General queries
  • I have a paid subscription but I cannot see the full contents. Why?
  • How do I become an Account Administrator?
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